Exploring the relationship between performance management and policing

Diarmaid Harkin, PhD Candidate, University of Edinburgh

This presentation draws from a scoping study that was designed to document and assess the initial trial of the SNT model in the south and east OCA in Edinburgh. The aims of the study were: to examine the organisational and cultural challenges created by the reform; to assess officers’ perceptions of the adequacy of their training; to review how the SNT model facilitated partnership working and problem-solving approaches; and to explore whether existing performance management systems were capable of accurately capturing and guiding the
work of the SNTs. The study considers recognised difficulties in measuring performance around ambiguous concepts like ‘community policing’ and ‘public confidence’.